Chinese Tea Premium organic Matcha(stone-ground)250g BK10
Tracking Number is available for China Post AIR. Once your goods have been shipped, we will notify you via Email.
Shipping Damage / Shipping Loss
Please inspect the items immediately upon arrival. Within 72 hours of receipt, report the damage to us if there is any. Buyers will be given the options to receive a replacement or refund.
If it has been over 35 days since your order date and it has not been received, contact us immediately, we will work quickly to locate the item and help solve it. If the item was sent lost on delivery, a replacement or retund will be offered, but please allow up to 5 business days for the resolution.
Send us a question or comment
If you have any questions or concerns, please contact us via e-mail. We are glad to answer questions about our products, as well as make recommendations for you. All your emails will be answered within 24-48 hours.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|