Any question pls leave me message
— if we find that our package’s size cannot meet your country’s regulation,we will dissemble the bike into 2 packages but don’t worry,we’ll make it easy for you to assemble back.
—If any import taxes,that is buyer’s reposibility.we just write low value to help avoiding or just paying little.
—Please check packing list for each part before you use.
—You have to assemble the bicycle little ,it’s easy,if cannot do that ,please take to nearby bike shop for assistance or just contact us for details.
Shipment
1 The shipment is free shipping via air mail like DHL,fedEX.
2Delivery time:
1) Transportation developed countries is 8-15 days
2) Remote countries is about 2-5 weeks
4 If buyer want to use more faster shipping method, like EMS, DHL etc, please communicate with us about the increase shipping.
5 Instruction:The shipping time is depends on the buyer’s customs clearance time or Force Majeure. If buyer does not receive the goods in a long time, we hope buyer can contact your customs or local post office, in order to get goods soon.
After-sales service:
We will check the goods quality before shipment. If there are some unexpected problems happen, we hope to solve the problems with buyer through friendly in the following ways:
1 If it is quality problem, buyer can submit argue within 15days after receiving the goods, buyer must provide photos or video and other evidence to seller for identify.
2 Man-made damaged, buyers take full responsibility.
3 Product quality processing program:
1) The buyer return the goods to us and responsible for return shipping costs; after we receive the goods ,we will send a new product to buyer and pay for the resend shipping cost.
2) If the goods (total price including shipping is less than 10USD) has quality problems, we will resend a new product in buyer next order; if buyer don’t plan to make a new order in the near term, buyer can pay the resend shipping cost and ask to resend a new product.
Tax:
Paying tax is the duty of every citizen, Clearance is the responsibility of the buyer, buyer need to responsible for the all of taxes. Due to the tax problem, buyer refuse to receive the goods, buyer need to Responsible for freight out and home.
Feedback:
1 We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us.
2 If you are satisfied with our items, please leave us positive feedback. We will leave a positive feedback to you later.
3 Contact us by e-mail or our trade manager:Hellen , before leaving any negative or neutral feedback. We will deal with you to solve any problems as soon as possible
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| Shipping Company |
Shipping Cost |
Estimated Delivery Time |
 |
|
3 - 7 days |
 |
|
3 - 7 days |
 |
|
5 - 14 days |
| Post Air Mail |
Free Shipping |
15 - 45 days |
| Return Policy |
If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
| Seller Service |
On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
